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Hard Drive Inspector Help

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Introduction
What is Hard Drive Inspector?
What's new in this release?
Using Hard Drive Inspector
Setup
Interface
Main window
General Info View
Advanced Info View
S.M.A.R.T. details View
Prognosis View
Options Window
Multilingual user interface
Keyboard shortcuts
Menu commands
Technical info
S.M.A.R.T. technology
S.M.A.R.T. attributes description
T.E.C. and S.M.A.R.T.
Back up your data
How to order
Order Hard Drive Inspector
Contacts&Support
Contact Information
Frequently Asked Questions (F.A.Q.)
Miscellaneous
User interface
S.M.A.R.T.

 Frequently Asked Questions (FAQ)

Miscellaneous

What is the difference between the Hard Drive Inspector software and the S.M.A.R.T. in my BIOS?

The S.M.A.R.T. in your BIOS checks the status of the drive at boot time only; Hard Drive Inspector provides you with real-time protection, while you work with very flexible notification abilities, logging abilities and many other unique features.

One of my HDDs sometimes reports high temperature over 55C. Should I be concerned?

Yes, you should be concerned! Most manufacturers recommend that the device temperature should not exceed 55C and must not exceed 60C. The temperature thresholds of specific HDDs may differ depending on the location of the temperature sensor. Refer to the manual of the hard disk drive for model-specific settings.

First of all, check whether the reported temperature value represents the facts. The temperature should fall after the computer was turned off for a while, and slowly approach the maximum temperature when it is turned on. You should power down the computer or the HDD (if possible) immediately to prevent serious hardware damage and/or data loss. If the HDD has been working for a very long time (over days or weeks), you should backup your most important data as quickly as possible first, and then turn the computer off. While backing up data, you might lower the environmental temperature (open a "real" window), try to open the computer case (keep warranty issues in mind), stop all intense graphic applications and other computations.

Contact your local computer store and ask for a solution. You might also need to check the fans in the computer case.

Hard Drive Inspector does not recognize all my hard disk drives.

Hard Drive Inspector recognizes up to 4 S.M.A.R.T. capable devices on the default/first IDE and SATA controllers (limitation by Microsoft S.M.A.R.T. driver for Win9x/ME). Additional IDE/SATA controllers, as well as SCSI drives, are not supported. Ensure that S.M.A.R.T. is enabled in the system BIOS.

You think that you have found a bug.

If the bug is still undiscovered by the moment, please send us a bug report. Use "Help\Send bug report" command of the Hard Drive Inspector menu. Write down exactly what puts out the error (what exactly happened), what you have done, and how the bug can be reproduced in the letter body and send this information. Your email will be answered immediately and you will get informed in case of a bug-fix (patch/update).

This help/F.A.Q. does not answer your question.

We apologize for any inconvenience. The help file of Hard Drive Inspector and the F.A.Q. is relatively extensive and is to answer actually all basic questions regarding the program (for theoretical questions one should refer to special textbooks). Nevertheless, if you still have a question that is not answered by the program help or the F.A.Q. and you own a license, you can direct a question to the technical support (dont forget to add the name of the licensee and the license number to your email!).