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Frequently Asked Questions (FAQ)
Miscellaneous
What is the difference between the Hard Drive Inspector software and the
S.M.A.R.T. in my BIOS?
The S.M.A.R.T. in your BIOS checks the status of the drive at
boot time only; Hard Drive Inspector provides you with real-time protection,
while you work with very flexible notification abilities, logging abilities and
many other unique features.
One of my HDDs sometimes reports high
temperature over 55°C. Should I be concerned?
Yes, you should be concerned! Most manufacturers recommend
that the device temperature should not exceed 55°C and must not exceed 60°C. The
temperature thresholds of specific HDDs may differ depending on the location of
the temperature sensor. Refer to the manual of the hard disk drive for
model-specific settings.
First of all, check whether the reported temperature value
represents the facts. The temperature should fall after the computer was turned
off for a while, and slowly approach the maximum temperature when it is turned
on. You should power down the computer or the HDD (if possible) immediately to
prevent serious hardware damage and/or data loss. If the HDD has been working
for a very long time (over days or weeks), you should backup your most important
data as quickly as possible first, and then turn the computer off. While backing
up data, you might lower the environmental temperature (open a "real" window),
try to open the computer case (keep warranty issues in mind), stop all intense
graphic applications and other computations.
Contact your local computer store and ask for a solution. You
might also need to check the fans in the computer case.
Hard Drive Inspector does not recognize all my
hard disk drives.
Hard Drive Inspector recognizes up to 4 S.M.A.R.T. capable
devices on the default/first IDE and SATA controllers (limitation by Microsoft S.M.A.R.T.
driver for Win9x/ME). Additional IDE/SATA controllers, as well as SCSI drives, are
not supported. Ensure that S.M.A.R.T. is enabled in the system BIOS.
You think that you have found a bug.
If the bug is still undiscovered by the moment, please send
us a bug report. Use "Help\Send bug report" command of the Hard Drive Inspector
menu. Write down exactly what puts out the error (what exactly happened), what
you have done, and how the bug can be reproduced in the letter body and send
this information. Your email will be answered immediately and you will get
informed in case of a bug-fix (patch/update).
This help/F.A.Q. does not answer your question.
We apologize for any inconvenience. The help file of Hard
Drive Inspector and the F.A.Q. is relatively extensive and is to answer actually
all basic questions regarding the program (for theoretical questions one should
refer to special textbooks). Nevertheless, if you still have a question that is
not answered by the program help or the F.A.Q. and you own a license, you can
direct a question to the technical support (don’t forget to add the name of the
licensee and the license number to your email!).
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